Return Policy

At Time and Carat, we want you to love your purchase. All items may be returned within 7 days of delivery if unworn and in original condition.

Return Window

7 days from the delivery date

You must notify us of your intent to return within 7 days of receiving your item. The item must be shipped back to us within 10 days of notification.

Eligibility Requirements

Items must be:

• Unworn and in original, unaltered condition
• In original packaging with all certificates and documentation
• Free from scratches, marks, or signs of wear
• Accompanied by proof of purchase

Return Process

1. Contact us within 7 days of delivery:

   • Email: info@timeandcarat.com
   • Phone: (305) 788-3019
   • Include: Order number, item name, reason for return

2. Receive return authorization:

   • We'll provide return shipping instructions
   • Return address will be provided

3. Ship your return:

   • Use insured shipping with signature confirmation required
   • You are responsible for return shipping costs
   • Keep tracking information until refund is processed

4. Inspection & refund:

   • Items are inspected upon receipt (2-4 business days)
   • Refunds processed within 5-10 business days of inspection
   • Refunds issued to original payment method

Return Shipping Costs

Buyer pays return shipping unless:

• Item was misrepresented or damaged upon arrival
• We shipped the wrong item

For damaged or misrepresented items, contact us immediately with photos.

Non-Returnable Items

The following cannot be returned:

• Re-sized or specially ordered items
• Altered or engraved pieces
• Items purchased on an installment plan
• Items damaged due to mishandling or wear

Damaged or Defective Items

Report within 24 hours of delivery with photos.

If your item arrives damaged or defective:

• Contact us immediately at info@timeandcarat.com
• Provide photos of damage/defect and packaging
• We'll arrange for return shipping at our expense
• Full refund or replacement provided

Important Notes

• All sales are subject to our authentication standards
• Serial numbers and certificates are recorded for all items
• Items must pass inspection to qualify for refund
• Original shipping charges are non-refundable

Questions?

Contact us at:

• Email: info@timeandcarat.com
• Phone: (305) 788-3019
• Hours: Monday-Friday, 9 AM - 6 PM EST