Customer Support

At Time & Carat, we're committed to ensuring a seamless experience for buyers and vendors, with every gem certified, every watch verified with papers, and every vendor vetted for trust. If you have an issue, please try resolving it directly with the vendor first, as this is often the fastest way to find a solution. Our U.S.-based vendors are dedicated to providing exceptional service and quick resolutions.

For further assistance, contact us:

• Email: info@timeandcarat.com
• Phone: (305) 788-3019 (Monday–Friday, 9 AM–6 PM EST)

Frequently Asked Questions:

• How do I verify a certification? All gems come with GIA, AGS, AGL, GRS, or Gübelin certifications, and watch papers are cross-referenced for authenticity. Contact the vendor or us to verify.
• What is your return policy? Enjoy our 48-hour risk-free return policy site-wide, plus individual vendor return policies for extended coverage.
• How are vendors vetted? We review reputation, certifications, and operations to ensure trust and compliance with our authentication standards.
• How do I track my order? Vendors provide tracking details directly; contact them or us for support.

Our Promise: Secure transactions, in-stock items, and direct vendor access ensure a trusted shopping experience. Whether you're a buyer seeking certified luxury or a vendor listing authentic pieces, we're here to support you at every step of your luxury jewelry and watch journey.