Refund policy

At Time and Carat, we want you to be completely satisfied with your luxury purchase. This policy explains how we handle returns, refunds, and product-related issues.

Returns Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return, items must:

• Be returned in their original condition
• Be unused, unworn, and unwashed
• Include all original packaging, tags, and accessories
• Be returned within the return window stated below

Return Window

You may request a return within 30 days of receiving your order.

Returns requested after this period may not be accepted.

Exchanges

We do not accept exchanges.

If you would like a different item, please return the original product for a refund and place a new order separately.

Return Method

• Return Method: By mail
• Return Label: Customers are responsible for providing and paying for their return shipping label

We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

Restocking Fees

No restocking fees
We do not charge any restocking or handling fees for returned items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method
• Refund Processing Time: Refunds are processed within 10 days after the returned item is received and inspected

Please note that your bank or payment provider may take additional time to post the refund to your account.

Non-Returnable Items

Certain items may be non-returnable for hygiene or safety reasons (if applicable). These exclusions, if any, will be clearly stated on the product page.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will work with you to resolve the problem as quickly as possible through a replacement, exchange, or refund.

How to Start a Return

To initiate a return or exchange, please contact our support team with:

• Your order number
• The item(s) you wish to return or exchange
• The reason for the return

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us before sending your item back.

📧 Email: info@timeandcarat.com
📞 Phone:  +1 (305) 788-3019